Privacy Policy

1. What we collect

If you don't have an account: your appearance preferences (light/dark mode, accent color) are stored only in your browser's local storage, never sent to us. Our hosting provider processes your approximate country (derived from your IP address, never stored by us) to show a region-appropriate free channel lineup, and standard server request logs (for security and debugging) as any web service does.

If you create an account: your email address and account identifier, via our authentication provider; your appearance preferences, synced to our database so they follow you across devices; and your subscription status, managed by our billing provider. We never see or store your payment card details ourselves.

If you build a lineup: the answers you give during setup (what you like, what you don't) and any changes you ask for in plain words are saved to your account and sent to an AI model to build and update your channels. Please don't include personal details like health information in those answers; they're about what you like to watch.

Usage analytics: we use Google Analytics and Microsoft Clarity to understand how visitors use dunno.tv: which pages they visit, how they got here (for example, which ad or link), roughly where they are (country or city level), what device and browser they use, and how they move through the site, including clicks, scrolls, and session recordings of on-page activity. We also record a few product events, such as starting setup, building a lineup, and starting or completing checkout. Clarity masks text you type into fields by default. We use this only to improve the product and our marketing, not to sell or build advertising profiles.

Error reports and feedback: when something breaks, Sentry receives a technical report (the error, the page, your browser and device type) so we can fix it. If you send feedback through the "Send feedback" form, we receive what you write, plus a name, email, or screenshot only if you choose to include them.

2. What we don't do

We don't sell or rent personal information to anyone, we don't share it for cross-context behavioral advertising, and we don't run advertising of our own on dunno.tv. The only ads you'll see are YouTube's own, served by YouTube's player, not by us. Our analytics settings deny advertising storage and ad personalization.

3. Third-party services

Running the Service means a few specialized providers process data on our behalf:

• YouTube / Google: every video plays through YouTube's official embedded player. Google's own privacy policy governs what YouTube collects when you watch or interact with an embedded video.
• Clerk: authentication (account creation, sign-in, session management).
• Stripe: subscription billing, payment processing, and the customer portal for managing a paid plan.
• Vercel: application hosting and infrastructure, including its AI Gateway, which routes lineup requests to an AI model provider (currently Google Gemini) to build and update channel lineups from your setup answers.
• Neon: our database, storing channel/schedule data and, for signed-in users, account and preference data.
• Google Analytics: site usage analytics. See how Google uses data from sites that use its services.
• Microsoft Clarity: heatmaps and session recordings of how people use the site. See the Microsoft Privacy Statement.
• Sentry: error monitoring and the in-app feedback form.

4. Cookies and local storage

We use local storage to remember your appearance settings, last-watched channel, and your cookie choice. If you sign in, our authentication provider sets the cookies it needs to keep you signed in.

Google Analytics sets cookies such as _ga and _ga_*, and Microsoft Clarity sets cookies such as _clck and _clsk, to recognize repeat visits and group activity into sessions.

Your choices: if you're in the European Economic Area, the United Kingdom, or Switzerland, analytics cookies stay off unless you choose "Allow" in our cookie prompt. Everywhere else, you can opt out at any time with Google's Analytics opt-out browser add-on, by blocking or clearing cookies in your browser, or by emailing us. If your browser sends a Global Privacy Control signal, we turn analytics off for you automatically.

5. Children's privacy

dunno.tv is a general-audience service and is not directed to children under 13. We do not knowingly collect personal information from children under 13. Some free channels feature family-friendly content, but we don't verify the age of anyone watching; the same parental judgment you'd apply to YouTube itself applies here.

6. Your rights

You can request access to, correction of, or deletion of your account data at any time by emailing us. If you have an account, you can also delete it directly from your account settings. Depending on where you live (for example, the EU, the UK, or California), you may have additional rights, such as objecting to or restricting certain processing; email us and we'll respond within the time the law requires.

7. Changes to this policy

We may update this policy from time to time. We'll update the effective date above when we do.

8. Contact

CORDOC LLC
4030 Wake Forest Rd Ste 349, Raleigh, NC 27609
support@dunno.tv